General Hotel Terms and Conditions (GTC)
1. General provisions1.1 The General Hotel Terms and Conditions (hereinafter referred to as the GTC) summarise the contractual content on the basis of which Hévíz Palace Hotel Kft. - Hotel Palace**** - (8380 Hévíz, Rákóczi u. 1-3.), hereinafter referred to as the Service Provider, generally concludes an accommodation contract with its Guests.
1.2 Individual terms and conditions do not form part of these General Terms and Conditions, but do not exclude the conclusion of separate, special agreements with travel agents, tour operators, sometimes with different terms and conditions, appropriate to the particular business.
2. Contracting parties
2.1. If the order for the services is placed by the Guest directly with the Service Provider, the Guest shall be the Contracting Party. The Service Provider and the Guest together, provided that the conditions are fulfilled, become contracting parties (hereinafter referred to as Parties).
2.2 If the order for the Services is placed by a third party (hereinafter referred to as "Intermediary") on behalf of the Guest with the Service Provider, the terms of cooperation shall be governed by an agreement between the Service Provider and the Intermediary. In this case, the Service Provider shall not be obliged to verify whether the third party legally represents the Guest.
3. Method and conditions of use of the service
3.1 The Service Provider shall always send a written offer to the Guest's oral or written request for an offer. If no specific order is received within 48 hours of the offer being sent, the Service Provider shall no longer be bound by the offer.
3.2 The Contract shall be deemed to have been concluded only upon written confirmation of the Guest's written reservation by the Service Provider and shall therefore be deemed to be a written Contract.
3.3 A verbal reservation, agreement, amendment or oral confirmation thereof by the Supplier shall not be deemed to be a Contract.
3.4 The Contract for the use of the Accommodation Service is for a fixed term.
3.5. The Service Provider is entitled to resell the room vacated before the expiry date.
3.6. In this case, the Service Provider may request reimbursement of the service already provided.
3.7. No person may stay in the hotel without prior notification.
3.8 Any modification and/or amendment of the Contract shall require a written agreement signed by the Parties.
4.
4.1 The Guest has the right to occupy the rented premises from 14.00 on the agreed day.
4.2 The Service Provider has the right to withdraw from the contract in the event that the Guest fails to arrive by 18.00 on the agreed day, unless a later arrival time has been agreed.
4.3 If the Guest has paid a deposit, the room(s) will remain booked until 12.00 noon on the following day at the latest.
4.4 The Guest must vacate the room(s) by 10.00 a.m. on the day of departure.
4.5 The Hotel offers the possibility of early arrival and late departure, subject to availability, for a fee.
5. Extension of stay
5.1.
5.2 If the Guest has not vacated the room by 11.30 a.m. on the day indicated as the day of departure at the time of check-in and the Service Provider has not agreed to the extension of the stay in advance, the Service Provider shall be entitled to invoice the room price for an additional day and at the same time the Service Provider's service obligation shall cease.
6.
6.1 The hotel offers accommodation and wellness services without board as a basic service. The current list prices of the hotel are displayed on the information board in the hotel lobby. The price lists for other services are posted in the respective hotel departments.
6.2 The Service Provider may change the advertised prices without prior notice (e.g. due to package prices or other discounts). If the Guest has booked accommodation and this has been confirmed in writing by the Service Provider, the Service Provider may no longer change this accommodation price. The Supplier's current prices are available on the hotel website (www.palacehotelheviz.hu).
The Service Provider applies a best price guarantee. In order for the guarantee to be valid, a valid confirmed reservation must be available on the official website of the hotel. The best price is valid under the same booking conditions as the one confirmed by the hotel. These conditions are as follows:
- Valid for the same hotel
- Same arrival and travel date as the booking
- Same number and age of guests
- Same room type, number of rooms and payment method
- No difference in the quantity and content of other services ordered
The price guarantee does not apply to the following price types:
- For prices not available on a public platform (club system, corporate ...)
- For prices available on auction, coupon websites
- For loyalty points given by any partner
6.3 The Guest can always obtain information on the price of the services at the reception desk of the hotel before the services are provided.
6.4. The published prices include VAT as provided by law, but do not include tourist tax, which is payable on the spot. The Service Provider shall pass on to the Contracting Party, with prior notice, any additional charges due to changes in the tax legislation in force (VAT, IFA).
7. Offers, discounts
7.1 Current offers and discounts are published on the hotel website. The advertised discounts always apply to individual room bookings.
7.2 The advertised discounts cannot be combined with any other discounts.
7.3 In the case of reservations of products subject to special conditions, group bookings or events, the Service Provider shall establish terms and conditions in individual contracts.
8. Discounts for children
8.1:
- 0 - 6 years 100%
- For children aged 6 - 12 years, 50% discount on the price of the extra bed or, for some prices/packages, a price determined individually.
- From the age of 12, the rate for extra beds is fixed
The child discount is available for as many children as there are adults paying the full price per room. For 1 adult and 1 free child, the child discount is available at the single supplement.
8.2 Extra beds are only available in certain room types.
8.3.
9. Cancellation conditions
9.1 Unless otherwise specified in the hotel's offer, the cancellation and amendment conditions are as follows:
- In case of a reservation not guaranteed with a deposit, the cancellation is free of penalty until the 4th day before the confirmed arrival date.
- Reservations guaranteed with a deposit may be cancelled free of charge up to 7 days before arrival. Cancellation within 7 days will be charged 30% of the total price; cancellation within 3 days or no show will be charged 100% of the deposit.
If the booking is cancelled during the penalty-free cancellation period, the deposit will be refunded or may be used at another time within 12 months, subject to availability.
If cancelled within 3 days of arrival or in case of a no show, the deposit will be credited as a penalty and will not be refunded.
If the Contracting Party is a business entity (including business companies, social organisations, churches, municipalities, municipal institutions, public organisations and their institutions, etc.), the penalty due in the event of cancellation shall be payable by the Contracting Party/Customer to the Service Provider even if the accommodation fee is otherwise borne directly by the Guest acting on behalf of the Customer.
9.2 If the Contracting Party has secured the use of the accommodation services by paying an advance and does not arrive on the day of arrival (no written cancellation is received), the Service Provider shall claim the full amount of the advance paid at the rate specified in the Contract as a penalty. In this case, the accommodation shall be reserved for the Contracting Party until 24:00 hours on the day of arrival, after which the Service Provider's obligation to provide the service shall cease.
9.3 If the Contracting Party has not secured the use of the accommodation services by means of advance payment, credit card guarantee or other means provided for in the Contract, the Service Provider's obligation to provide the accommodation services shall cease after 18:00 local time on the day of arrival.
10. Method of payment, guarantee
10.1 The price of the ordered services may be paid on the spot in cash (in HUF or Euro), by credit card indicated as accepted by the Service Provider or by the substitute cafeteria means (SZÉP card-OTP; K&H, MBH), by bank transfer or by payment via the Internet.
10.2 In the case of bank transfer, unless otherwise provided for in the agreement with the Service Provider, the Guest shall transfer the amount of the ordered services to the hotel's bank account before the date of arrival, in such a way that the amount is credited to the hotel's bank account by the date of arrival or the Guest confirms the transfer by an irrevocable statement issued by the account-keeping financial institution confirming the transfer.
10.3 Individual room reservations can be guaranteed by providing credit card details or by paying in advance.
10.4 Other payment methods on the spot.
10.5. Payment by credit card online
The Customer may pay for the products electronically by credit card.
We can only accept credit cards issued for electronic use only if the bank issuing the card authorises its use! Please check with your bank whether your card can be used for online purchases.
Payment by credit card is processed by SIX Payment Solutions Hungary (SIX Payment Services (Europe) S.A, Hungarian representative: 1013 Budapest, Krisztina krt. 32.) via a website encrypted with strong (128-bit) SSL technology, so your bank details are guaranteed not to be disclosed to unauthorized persons via the Internet. After choosing the payment method by credit card, the Customer will be redirected to the secure website of SIX Payment, where the cardholder will provide his/her credit card details, so that they will not be in the possession of Kovács Tüzép Kft. or any other unauthorized person.
The Service Provider stores the data generated and obtained during the order process, i.e. the name of the cardholder or ordering party can only be used for the purpose of carrying out the transaction authorised by the cardholder. The Service Provider does not hold any other data generated during the transaction.
The Service Provider shall not be liable for any damage resulting from the use of the password by a third party due to the fault of the Customer. The Customer declares that it will not claim any refund for the services ordered and provided. The Service Provider shall not assume any liability, refund or reimbursement for damages resulting from incorrect or erroneous data entry or order typing due to the fault of the Customer. The Service Provider shall not be liable for any damage caused by the incorrect data entry, and shall investigate and handle reported complaints without delay and to the best of its ability.
If the Customer has initiated the payment of an amount exceeding the price of the service used, in this case, this must be notified to the Service Provider in writing (by e-mail: vevoszolgalat@otthondepo.hu ). The letter must include the amount of the overpayment, the time of the overpayment and the transaction number. The Service Provider shall investigate the fact of the overpayment within 15 days of the notification and, if it considers the claim to be justified, shall initiate the crediting of the overpaid amount. The Customer will be informed of the result of the investigation in writing (to the e-mail address provided at the time of the order). If the Customer has initiated the payment of an amount less than the price of the service used, the Service Provider will notify the Customer in writing (at the e-mail address provided in the transaction) of the fact of the difference detected, the amount of the amount claimed and the methods of settlement of the amount. If the Customer fails to pay the amount due within 8 days, the Service Provider shall withdraw from the provision of the requested service and shall credit the amount already paid within 15 days after deduction of bank charges.
The types of credit cards accepted are VISA, MAESTRO, MASTERCARD and MASTERPASS.
10.6 By accepting the General Terms and Conditions, the Guest acknowledges and agrees that the Service Provider will issue an electronic invoice for the fees payable or the amount paid by the Guest to the Service Provider by any means and will send it by e-mail.
When issuing the invoice for the amounts paid/payable, the Service Provider shall take into account the data provided by the person making the reservation in the case of online reservations and the data provided by the person making the reservation in the case of reservations by e-mail or fax or telephone.
The data provided here (name, address, including tax number if applicable) will be included in the "Customer" section of the invoice. Within 1 day after the reservation has been made, the Guest may request a modification of the data provided, after which the modification will no longer be possible.
The Service Provider will issue the final invoice based on the data provided at the time of booking.
Although the Guest has the option to pay in a currency other than the currency of the reservation, the invoice will be issued in the currency of the original reservation (and not in the currency of payment).
Only one invoice can be issued per booking and bookings cannot be split for invoicing purposes. If you wish to have separate invoices issued for two or more guests (or companies), you must make a separate booking for each of them. However, subsequent changes to the booking (e.g. purchase of additional services) will be invoiced separately.
The Service Provider will send an electronic invoice for each booking and after departure from the hotel to the e-mail address provided at the time of booking. The electronic invoice will be sent from the Service Provider's address to the e-mail address provided at the time of booking.
If you require a paper invoice for any reason, please notify us by e-mail at info@palacehotelheviz.hu.
If there is any error with the invoice, the Guest or the person/company named as the buyer on the invoice should send an e-mail to the following address to rectify the problem:
Hotel Palace Hévíz c/o Hévízi Palace Hotel Kft.
8380 Hévíz
Hévíz Palace Hotel Hévíz Hévíz Holidays Ltd.
Our aim is to deal with your comment and get back to you within 15 days of the notification.
The original electronic invoice issued by the Service Provider is a PDF file attached to the e-mail sent to the person/company indicated in the booking In accordance with the relevant Hungarian legislation (currently Act XXXV of 2001 on electronic signatures, Act C of 2000 on accounting and PM Decree 46/2007), companies are entitled to issue their invoices in electronic form.
An electronic invoice is a file in a special format, which contains the image of the traditional invoice issued by the Service Provider in the form of a PDF document (which fulfils the requirements of the Hungarian invoice format prescribed by the VAT Act CXXVII of 2007), as well as (within the PDF file) its electronic signature and timestamp in accordance with the provisions of the above-mentioned Hungarian legislation.
The signature shall be made on behalf of the Service Provider and shall be accompanied by a "qualified certificate" issued by a qualified certification institute contracted for this purpose. The electronic invoice shall contain all the information necessary to verify the validity of the certificate attached to the signature and time stamp of the invoice.
Where the invoice is used as an accounting document, the recipient of the invoice is obliged to store the electronic invoice in electronic form (as with paper invoices).
To view and verify the origin and authenticity of the electronic invoice, Adobe Reader version 8 or higher must be installed on the computer.
11. Refusal to perform the contract, termination of the obligation to provide services
11.1 The Service Provider shall be entitled to terminate the Accommodation Service Contract with immediate effect and thus refuse to provide the Services if:
- the Guest does not use the room or the facilities provided for the intended purpose;
- the Guest fails to vacate the room by 11.30 a.m. on the day indicated at check-in as the day of departure and the Service Provider has not agreed in advance to extend the stay;
- the Guest behaves in an unacceptable manner with regard to the security, order and safety of the accommodation, its staff, is under the influence of alcohol or drugs, is threatening, abusive or otherwise unacceptable;
- the Guest is suffering from a communicable disease;
- the Contracting Party fails to fulfil its obligation to pay an advance payment as stipulated in the Contract by the specified date;
11.2 If the Contract between the Parties is not fulfilled for reasons of force majeure, the Contract shall be terminated
12.
12.1 If the Service Provider's hotel is unable to provide the services provided for in the Contract due to its own fault (e.g. overbooking, temporary operational problems, etc.), the Service Provider shall be obliged to arrange accommodation for the Guest without delay.
12.2. All additional costs of providing the substitute accommodation shall be borne by the Service Provider.
12.3 If the Service Provider fully complies with these obligations, or if the Guest has accepted the alternative accommodation offered to him, the Contracting Party shall not be entitled to claim any subsequent compensation.
12.4 In the event of force majeure (e.g. storm, fire, water damage, loss of service caused by the fault of an external service provider - e.g. interruption of television or internet service due to a storm, power failure, water failure), the Hotel shall not be liable for compensation, but shall refund the remaining nights' accommodation already paid for in the event of the Guest's earlier departure.
13. Rights of the Guest
13.1 By concluding the accommodation service contract, the Guest shall be entitled to the normal use of the rented premises and the normal use of the facilities of the accommodation establishment made available to the Guests in accordance with the usual practice and without special conditions, as well as to the normal service during the opening hours as stated in the contract.
13.2 The Guest may lodge a complaint about the performance of the services provided by the Supplier during the period of stay. During this period, the Service Provider undertakes to deal with any complaint submitted to it (or recorded by it) with written proof. The Service Provider shall deal with any complaints individually.
The Guest may lodge a complaint in writing to the following address and contact details:
Hotel Palace Hévíz c/o Hévízi Palace Hotel Kft.
8380 Hévíz
Rákóczi Ferenc Street 1-3
Phone: 06 83 542 140
Fax: 06 83 542 141
E-mail: info@palacehotelheviz.hu
14. Obligations of the Guest
14.1 Payment of the agreed fee: due by the deadline specified in the confirmation or at the end of the accommodation contract.
14.2 In the event that the Guests bring food or beverages into the Hotel and consume them in public areas, the Service Provider is entitled to charge a reasonable fee for them (in the case of so-called "corkage money" drinks). It is prohibited to take food/drinks out of the catering industry units of the Hotel to Hotel Guests.
14.3 The consent of the Service Provider must be obtained before the installation of any electrical appliances brought into the accommodation by the Guests which are not part of the normal travel necessities.
14.4 Guests may park their vehicles in our covered and unattended car park for a fee. 14.4.4 The Service Provider shall not be liable for any damage caused to vehicles and objects in the car park (including, but not limited to: break-in and theft of any object in the vehicle; theft of the vehicle; damage caused by natural phenomena). The Hotel does not take any responsibility for valuables left in the rooms, use the safe deposit boxes in the rooms or at the central reception.
14.5. The speed limit for vehicles is 20 km/h.
14.6 Please dispose of rubbish in the rubbish bins provided in the complex and in the rooms. Furniture may not be removed or moved from the room or the building.
14.7.
14.8 Pursuant to the implementation of Act XLII of 1999 on the protection of non-smokers, the hotel has been a non-smoking establishment since 1 January 2012. Accordingly, smoking is prohibited in the enclosed areas of the hotel (including guest rooms), in the common areas and in all open areas of the hotel (including terraces, balconies, parking lots, etc.). The hotel has posted notices of the obligation to comply with this legislation in the areas required by law. The hotel's employees are entitled to warn guests and any other person on the hotel's premises to comply with the law and to cease any unlawful behaviour. Guests and any other person on the hotel's premises are obliged to comply with the law and to comply with any such warning. If the hotel operator is fined by the competent authority under the said legislation for the unlawful conduct of any guest or other person on the hotel premises, the operator reserves the right to charge the amount of the fine to the person who has committed the unlawful conduct or to demand payment of the fine.
If the guest is found to be in breach of the above legal obligations, he/she shall be liable to pay the hotel operator a fee of HUF 20,000, which the hotel operator shall be entitled to debit from the guest's room account and which the guest shall be obliged to pay upon departure.
14.9 In case of fire, please inform the reception immediately.
14.10. Guests sharing the use of the rooms and the hotel's common facilities and furnishings are jointly and severally liable for any damage caused by improper use.
14.11. Fireworks and other activities requiring a permit brought by the Guest shall require the written consent of the Hotel and the obtaining of official permits by the Guest.
14.12. The Guest shall ensure that any child under the age of 14 years under the responsibility of the Guest shall only stay in the Hotel under the supervision of an adult.
14.13. The Guest shall immediately report any damage suffered by him/her to the Hotel and provide the Hotel with all necessary information required to clarify the circumstances of the damage, possibly for the purpose of a police report/police procedure.
14.14 The Guest expressly acknowledges that the Hotel operates a closed-circuit camera system in the common areas of the Hotel (excluding changing rooms, restrooms, but including the car park and external areas directly adjacent to the Hotel) for security reasons, the recordings of which will be deleted in accordance with the applicable legal requirements.
15. Import of animals
15.1 Animals (dogs, cats) may be brought into the hotel for a fee as specified in the price list. Guide dogs may be brought to the hotel free of charge.
16.
16.1 If the Guest fails to meet the obligation to pay the charges for the services used or ordered in the Contract but not used, the Service Provider shall be entitled to a lien on the personal property of the Guest which he/she has brought with him/her to the Hotel.
16.2 The concierge service, which is in permanent charge of the complex, is entitled to check the Guests entering and leaving the complex, to establish their identity and, in justified cases, to search the vehicles upon exit.
16.3.
17.
17.1. to provide the accommodation and other services ordered under the contract in accordance with the applicable regulations and service standards.
17.2. to investigate the written complaint of the Guest and to take the necessary steps to solve the problem and record them in writing.
17.3 In the interests of the peace and quiet of our Guests, no noise is permitted in the hotel premises or on the terraces after 10.00 p.m., including television and music playing at disturbing volumes in the interior of the rooms and loud music in the lobby, which shall be enforced by the hotel staff. Exceptions to this rule are events announced in advance at the hotel.
18. Sickness or death of the Guest
18.1 If the Guest falls ill while using the accommodation service and is unable to act in his/her own interest, the Service Provider will offer medical assistance.
18.2 In the event of the illness/death of the Guest, the Service Provider shall claim compensation from the sick/deceased person's relatives, heirs or the person paying the bill for any medical and procedural costs, the value of services used prior to the death, and any damage to equipment and furnishings caused by the illness/death.
19.
19.1 To subscribe to the newsletter on our website, you must provide your name and e-mail address. By subscribing to the Newsletter, the User consents to the processing of the data provided. The Service Provider will process the data until the data subject requests their deletion.
19.2.
19.3 The User is responsible for the accuracy of the personal data provided.
19.4.
19.5 The Service Provider shall ensure the security of the data together with the server operators.
19.6. Personal data shall not be disclosed to third parties other than those designated by the Controller.
19.7 The Service Provider shall not disclose personal data to third parties except with the prior and express consent of the data subject.
19.8. The User may not object to the provision of data based on a law, an official decision or a court order.
20. Liability for damages of the Service Provider
20.1.
20.2.
20.3 The Service Provider may designate places in the complex where the Guest may not enter. The Service Provider shall not be liable for any damage or injury caused to the Guest in such places.
20.4. In this case, the burden of proof is on the Guest.
20.5 The Service Provider is not liable for damages resulting from improper use.
20.6 The Service Provider shall not be liable for damages in the event that the use of the hotel's wellness area or sports facilities is restricted or not permitted during the period of maintenance ordered to comply with extraordinary or sanitary regulations.
21. Confidentiality
21.1 In performing its obligations under the Contract, the Service Provider shall act in accordance with the provisions of the Act on the Protection of Personal Data and the Disclosure of Data of Public Interest.
22.
22.1 Any cause or circumstance (e.g. war, fire, flood, adverse weather, power failure, strike) over which a party has no control (force majeure) shall relieve either party from the performance of its obligations under the Contract for so long as such cause or circumstance exists.
23. Place of performance and applicable law in the relationship between the parties, competent court
23.1 The place of performance is the place where the hotel providing the accommodation is located.
23.2 All disputes arising out of the Accommodation Agreement shall be submitted to the competent court having jurisdiction as to the merits and the place of jurisdiction in relation to the Service Provider.
23.3 The legal relationship between the Service Provider and the Guest shall be governed by the provisions of Hungarian law.
24.
24.1. No personal data will be used. The Service Provider uses anonymous visits to the website solely for statistical purposes, to optimise the website and to increase the security of the system, and the data recorded does not contain any personal data.
24.2 The Service Provider shall treat all data and facts concerning the Users as confidential and use them exclusively for its own research and statistics.
25.3. The operator of the search site shall be responsible for their removal.
25.
25.1.The Service Provider shall deliver online newsletters and electronic direct marketing messages (hereinafter referred to as "Newsletter") containing news, information and offers to persons subscribing to the newsletters of the website operated by the Service Provider, up to several times a month.
26.
26.1 The Service Provider does not record the IP address of the user or any other personal data when visiting the website operated by the Service Provider. When visiting the website, a search is freely and anonymously provided. The Service Provider uses anonymous visits to the website solely for statistical purposes, to optimize the Internet presence, to increase the security of the system, and the recorded data does not contain any personal data.
26.2 The Service Provider shall treat all data and facts concerning the Users as confidential and shall use them exclusively for the development of its services, the sale of advertising spaces and for its own research and statistics. The publication of these statements will only be made in a form that does not allow the individual identification of each User.
26.3.Automatically collected information - During visits to the Website, one or more cookies - i.e. small files containing a series of characters - are sent to the computer of the Website visitor (hereinafter referred to as the "Visitor"), which will allow his/her browser to be uniquely identified. The cookies are used through Google Adwords. These cookies only store the fact and the time of the visit to the site and no other information. Third-party service providers use these cookies to store if the visitor has previously visited the advertiser's website and, based on this, to display advertisements to the Visitor on the websites of partners of third-party service providers. External service providers use cookies to display advertising to the Visitor based on the Visitor's previous visits to the Website.
The Visitor can delete the cookie from his/her computer or disable the use of cookies in his/her browser. The management of cookies is usually possible in the Tools/Preferences menu of browsers, under Privacy settings, by selecting the name cookie or cookie. The Visitor can opt-out of Google cookies by going to the Google ads opt-out page. For more information about Google's cookie management, please visit https://support.google.com/adwords/answer/2549063?hl=hu. Disabling the use of cookies may result in a reduced user experience when visiting the website and may also result in some services not being fully available.
The Hévíz Palace Hotel Kft. The following third-party service providers may also place cookies on the Visitor's computer when visiting websites other than Google.
26.4. The operator of the search site shall be responsible for their removal.
26.5 The html code of the web pages operated by the Service Provider may contain independent links from and to external servers for web analytics purposes. The web analytics service provider does not process personal data, only data related to browsing, which cannot be used to identify individuals. Currently, the web analytics services are provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, as part of the Google Analytics service. For more information about the company's privacy policy, please visit http://www.google.com/privacy.html
27.
27.1Terms and conditions of use of the program /card:
The discount is only valid for reservations made directly with the hotel (http://palacehotelheviz.hu/, by phone, email or at the hotel reception), regardless of the number of nights booked. Please indicate this when booking and refer to your frequent guest status.
Our frequent guest programme is only open to individuals of legal age. Only 1 frequent guest is allowed per guest at any one time. The discount is available during the priority period but cannot be combined with any other discount or coupon.
The discount is valid if the person registered for the frequent guest programme is also staying at the hotel. All guests staying with him/her will also benefit from the discount (maximum 3 rooms).
The 6 stays required to reach Level II and the 10 stays required to reach Level III must be completed within 3 calendar years.
27.2 The hotel offers the following to our regular guests:
-be entitled to a % discount on specified occasions
-be the first to be informed about our promotions and special discounts in our newsletter
-priority booking, room requests will be considered first
-receive extra services free of charge
27.3. Levels
"Zafir": register on our website! We welcome you as a member of our programme.
"Emerald".
"Ruby".
"Diamond": if you stay with us for the 10th time, you will receive a 15% discount on room and package rates.
Extra services for all our Regulars from Level 1:
1 use of sensory massage chair per person.
Discount on our spa and wellness services
Discount on the price of our products available in the spa shop
Late check out free of charge subject to availability
Guests whose birthday coincides with their stay at the hotel will receive a surprise gift.
The Frequent Guest Programme is valid until cancelled.
28. Privacy statement
28.1 The Service Provider attaches great importance to the protection of personal data in its activities. The Service Provider shall process the personal data provided to it in compliance with the applicable laws, ensure their security, take the technical and organizational measures and establish the procedural rules necessary to comply with the applicable laws.
For details of data processing, please visit https://palacehotelheviz.hu/adatkezelesi-tajekoztato.html.
By entering into an accommodation service contract, you acknowledge that you have read and understood the above terms and conditions and agree to be bound by them. The GTC may be amended from time to time.
Valid until revoked.
